Overview
Med Center Health has six hospitals and more than 30 clinics across a 12-county area in Southcentral Kentucky. The system’s online presence was spread out across more than 18 separate and outdated sites. The many disparate sites made it challenging for consumers to navigate the system and fully grasp the scope of its services and what made Med Center Health so unique and valuable to its region. Med Center Health has six hospitals and more than 30 clinics across a 12-county area in Southcentral Kentucky. The system’s online presence was spread out across more than 18 separate and outdated sites. The many disparate sites made it challenging for consumers to navigate the system and fully grasp the scope of its services and what made Med Center Health so unique and valuable to its region.
Challenges
The system’s online presence was spread out across more than 18 separate and outdated sites. The many disparate sites made it challenging for consumers to navigate the system and fully grasp the scope of its services and what made Med Center Health so unique and valuable to its region. Med Center Health has six hospitals and more than 30 clinics across a 12-county area in Southcentral Kentucky. The system’s online presence was spread out across more than 18 separate and outdated sites. The many disparate sites made it challenging for consumers to navigate the system and fully grasp the scope of its services and what made Med Center Health so unique and valuable to its region.
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Solution
We partnered with our client, including numerous internal stakeholders, to develop a plan that would improve the user experience of its website, place a greater focus on its patient portal, and streamline the health system’s presence into one website instead of more than 18. We partnered with our client, including numerous internal stakeholders, to develop a plan that would improve the user experience of its website, place a greater focus on its patient portal, and streamline the health system’s presence into one website instead of more than 18. We partnered with our client, including numerous internal stakeholders, to develop a plan that would improve the user experience of its website, place a greater focus on its patient portal, and streamline the health system’s presence into one website instead of more than 18.
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Results
In October 2019, Med Center Health launched its new website. The new site successfully migrated 18+ disparate sites under one consistent system-wide site – one that gave the Med Center Health team easy control over its content management system and confidence that the brand was being reflected, while patients benefited from an improved experience. The patient experience Med Center Health patients so valued had reached their digital experience as well. We were able to consolidate repetitive content and position Med Center Health as the region’s leading health system, rather than a collection of hospitals and clinics. Ultimately, Med Center Health’s digital presence tells an improved brand story that clearly differentiates the health system and the access to top-quality healthcare it provides for Southcentral Kentucky.